SupportPRO Helpdesk

Category: PHP - Customer Support

SupportPRO is a powerful help desk tool written in PHP and MySQL. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket. the main features include: *Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries *Downloads : You can share with your clients common files such as manuals etc in th download section. *Announcements/ News : Let your users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders : Organize yourself with the reminders, set your time and stay tuned! *Private Messages : Send private messages between the staff with the built-in internal messaging system *Unlimited Number of Companies : Create any number of companies *Unlimited number of Multi-Level Departments : Create any number of departments to reflect your organizational structure *Unlimited number of Multi-Level Knowledgebase Categories : Organize your knowledgebase entries in to multiple multi-level categories *Unlimited Staffs/Users : Create any number of staffs. Number of users registered to and using the system is also not restricted *Advanced Search for Tickets : Find exactly what you want to get with the help of the Advanced Search facility *Custom Statuses for Tickets : Customize the statuses of your tickets to comply with your industry jargon *Personal Notes on Tickets : Add special notes to tickets to assist you later *Response Templates : Store predefined replies to respond to users quickly, reuse! *Activity Log : View the activity log to see what's happening *Mass Mail : Mail to individuals/ groups of users with a single click *Attachments: you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their Date: 03 October, 2011


Ticket Support System - Ticket Support - Online Ticket Support Software - Customer Support Management Software - Help Desk Software - Help Desk - Web Based Help Desk Software - Customer Service Helpdesk - Help Desk Application - Help Desk Online - Help Desk Solution - Customer Support Software - Computer Help Desk Software - Help Desk Tracking Software - Help Desk Support Software - Email Piping - PHP Helpdesk - Open Source Helpdesk - Knowledge Base - Open Source - Helpdesk - Mysql

Homepage: http://www.supportpro.net

Developer: supportpro.net

License: Shareware

Operating System: All

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